Goettl Air Conditioning
  • 25-Jan-2018 to 26-Jun-2018 (MST)
  • Corona
  • Corona, CA, USA
  • Full Time

Our CSR/Dispatcher perform the tasks of a Customer Service Rep to our customers as well as the duties of a service center Dispatcher.

CSR Job Qualities: Our ideal candidate is an effective communicator; someone who can stimulate, motivate and engage our customers while being aware of and responsive to their needs and concerns.  The ideal candidate would thrive in a high-performance sales culture. This person must be friendly, professional and genuinely interested in the needs of our customers while maintaining a positive and proactive approach to the position's established guidelines and goals. A persuasive, teaching style of communication is required to communicate effectively with your customers and peers. Since the nature of our phone calls are time-sensitive, the work must be done in a timely manner while maintaining a high level of accuracy and customer service.

 

 

OUTBOUND Job Duties

  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
  • Make sure that daily call counts are met
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management

 

 

Position Requirements:

  • High School Diploma or GED required.
  • Minimum of 1 year of previous experience in a Call Center environment preferred
  • Must be sales oriented with a HIGH focus on customer service/experience
  • Must be socially focused; "How can I help you?" attitude
  •   Persuasive, "selling" (rather than "telling") communication style
  • Type 30+ WPM, and ability to navigate through several internet based applications
  • Proficient in Windows-based computer programs with excellent navigation skills
  • Dependable and punctual in assigned work schedule

Agents are responsible for making outbound calls for Goettl Air Conditioning and The Sunny Plumber. 

On a day-to-day basis, you will: 

  • Become familiar with products and services offered.
  • Build and maintain relationships with current and prospective customers.
  • Communicate with our customers addressing their needs and concerns.
  • Maintain a proactive approach to your guidelines and goals.
  • Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience.
  • Maintain an acceptable volume of sales per week and month; and a high percentage of good sales. 
  • Schedule service appointments with customers 
  • Set up accounts/contracts with new customers
  • Provide resolution to customer concerns
  • Establish rapport with new and existing customers

What we offer:

  • Competitive Pay
  • Medical, Dental, Vision, PTO, 401k
  • A fun and exciting atmosphere

 All candidates must agree to take:

  • A background check
  • A drug screen

 We invite you to watch visit our YouTube Channel and see what it's like to work at Goettl Air Conditioning: https://youtu.be/Gc2eAOPQ6pI

Goettl Air Conditioning
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