Goettl Air Conditioning
  • 24-May-2017 to 31-Jan-2018 (MST)
  • Phoenix
  • Phoenix, AZ, USA
  • $10-$14 DOE
  • Hourly
  • Full Time

Medical , Dental, Vision, PTO, 401k


Goettl Air Conditioning/The Sunny Plumber is searching for individuals with call center dispatching experience.

What we offer:

  • Competative Wages
  • Medical, Dental, Vision, PTO, 401k
  • Paid Training

 

Job Summary: Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment HVAC and Plumbing technicians.

Job Duties:

  • Provide fast and friendly customer service
  • Communicate with technicians and other departments via email, text message and phone
  • Answer incoming calls, emails, and txt messages to close out calls for technicians and sales
  • Maintain scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate technician and update customers as needed of technicians ETA
  • Answer incoming calls from customers related to service, billing, and other departments
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointments
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management

Education and Experience:

  • High school diploma or equivalent
  • 1 year experience in a customer service environment. Preferrably as a Dispatcher in HVAC and/or Plumbing industry
  • Intermediate knowledge of concepts, practices, and procedures related to HVAC/Plumbing a PLUS

Key Competencies:

  • Honesty and integrity
  • Excellent customer service skills
  • Ability communicate empathy
  • Critical Thinking and Problem solving
  • Detail oriented
  • Adept learner
  • Able to multitask
  • Proven ability to process high volumes of work with great accuracy
  • Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
  • Excellent written and verbal communication skills

 

Take a look at what it's like to work at Goettle Air Conditioning/The Sunny Plumber:

https://youtu.be/Gc2eAOPQ6pI

 

Our positions fill quickly so we encourage you to fill out your application as soon as possible. Your application will include a general assessment of your knowledge of call center environments and basic customer service skills. It is not a pass or fail but gives us an understanding of your abilities. Incomplete applications will not be considered.

We look forward to hearing from you!





Goettl Air Conditioning
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